Under the supervision and direction of the Association’s Director of Human Resources and in accordance with the mission of The YMCA of Greater Charlotte, the Human Resources Business Partner is responsible for providing Human Resources leadership for assigned branches and departments, aligning human capital initiatives and processes, working with executive directors and operational leaders. The HRBP formulates partnerships across the HR function to provide value-added service to leaders and team members that reflects the business goals and mission of the organization. Additionally, the HRBP acts as the representative and conduit of the Human Capital Department, playing an advocacy and connector role between business units and departmental functions such as staffing and recruitment, HR operations, benefits, payroll and leadership development.

The HRBP will provide strategic advice, support and execution related to performance management, employee relations and retention, advice and feedback, while maintaining a high level of service and responsiveness. This position has no direct supervisory responsibilities, but serves as a coach and mentor to leaders and team members throughout the organization. The position will require up to 50% travel within the Greater Charlotte area from the main branch to other branches/locations.

Essential functions:
• Apply expertise in HR disciplines to develop solutions by collecting and analyzing information, recommending action plans
• Ensure compliance with federal, state and local legal requirements by studying existing and new legislation; anticipating legislation; ensuring compliance with requirements; advise management on necessary actions
• Improve the performance of team members by identifying and clarifying problems; evaluate and implement solutions; coach and advise managers and employees
• Maintain basic knowledge regarding the operations, initiatives and financial situation of the organization, ensuring that HR support and solutions are aligned with Y objectives and needs
• Provide leadership for the implementation, administration and long-term planning of human resource services to assigned directorates and departments
• In partnership with the operational leaders, evaluate and inform the organizational structures of the branches; create and revise job descriptions, ensuring alignment with organizational goals and standards; follow the appropriate steps to obtain approval and scoring of job descriptions
• Work with the staffing and recruitment team to coordinate internal and external recruitment efforts
• Coach and advise leaders and staff on human resources policies and procedures, workplace issues, career development, and other personal and professional concerns
• Execute HR priorities and initiatives across all branches; including collecting, organizing and presenting information
• Oversee and approve all terminations in assigned operational areas, facilitating and supporting conversations as necessary
• Manage employee relations and act as an escalation point for employee issues
• Conduct independent investigations, working with the Human Resources Manager to identify suggested courses of action for complex issues and concerns.
• Safeguard all personnel information, organization policies and department processes
• Work with HR Director and HRBP colleagues to identify and develop HR best practices, compare similar employee relations issues and ensure coverage and collaboration from each other as needed
• Work with Leadership Development and Staffing & Recruitment departments on the implementation of strategic talent management initiatives
• Collaborate with human capital leaders in the areas of HR operations, benefits and payroll to provide tactical support and communication flow with operational components

YMCA Skills:
Mission progress

Accepts and demonstrates Y values. Demonstrates a desire to serve others and meet the needs of the community. Recruit volunteers and establish effective and supportive working relationships with them. Support fundraising.
Works effectively with people of different backgrounds, abilities, opinions and perceptions. Builds relationships and maintains good relationships with others. Seeks first to understand the other’s point of view and remains calm in difficult situations. Listening to understand and mean; speaks and writes effectively. Takes initiative to help develop others
Operational efficiency
Makes sound judgments and transfers learning from one situation to another. Take new approaches and discover ideas to create a better member experience. Sets goals, clarifies tasks, plans work and actively participates in meetings. Follows budget policies and procedures and immediately reports all financial irregularities. Strives to meet or exceed goals and provide a high value member experience.
personal growth
Pursue personal development that improves work performance. Demonstrates openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and their impact on relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date technology knowledge and skills.

• Bachelor’s degree in business administration, human resources or other relevant field
• 7+ years of human resources experience in a human resources or operations management role, including supervising staff and managing a unit, program or department
• Experience with direct or indirect management of multi-units
• Minimum of 5 years working in a service oriented environment
• Subject matter expert in employee relations, regulation and compliance
• Understanding of technology, HRIS, data management and analytics
• HR procedures, methods, strategies and techniques
• Knowledge of the regulations, policies and procedures that govern HR and non-profit organizations and the ability to interpret and administer accurately
• Ability to work in a fast-paced, service-oriented, multi-priority environment
• Ability to multi-task
• Ability to create and act with credibility with key leaders and employee populations
• Manage conflict resolution effectively
• Demonstrate initiative, ethical conduct, good judgment and decision-making
• Interact effectively with people from diverse backgrounds
• Well organized and possess excellent oral and written communication skills
• View issues and problems in the context of an overview
• Act with integrity in all business dealings
• Influence without authority
• Ability to work collaboratively with different levels of leadership and build consensus through strong partnerships
• Strict respect for confidentiality
• Clearly articulate messages to a variety of audiences
• Work on a wide range of projects involving people at all levels of the organization
• Ability to work independently
• Professional Human Resources (PHR), SHRM-CP or other HR or leadership related certifications

Physical requirements:
• Ability to work more than 40 hours per week with irregular working hours
• Ability to travel as needed within the Greater Charlotte area
• Sit for long periods
• Bending, leaning, kneeling and walking
• Ability to view/enter data for long periods of time
• Ability to speak concisely and communicate effectively
• Ability to communicate in English, written and oral